Thank you for taking the time to look through our policy on returns and exchanges. It is our goal to be able to answer any questions you may have so feel free to email us. We know the process of buying online and the consideration taken when we are purchasing handmade one of a kind pieces. We have outlined below a few scenarios in efforts to provide our customers with the resources to make the most educated decision possible.
Please email us within 7 days if an item is deemed damaged as a result of quality or craftsmanship (info@mooncitydesigns.com)
MoonCity Designs Sales are final and we do not provide refunds or offer returns. Under special and limited circumstances, we may offer an exchange. Items mailed back for exchange must be undamaged and in the original packaging. The customer is responsible for all shipping charges.
There are various ways for you to determine what ring size you are. Below we have included an online method but you are also able to print a cutout to measure with.
*you will need a ring that fits on the desired finger for this method.
1.Click 'find my ring size' at the upper left
2.Select the correct options and click 'next'
3.Last step will be finding the matching circle.
For items that are made with silver and have stones, you can use an easy at home method to clean them. You will need: baking soda toothpaste, a soft toothbrush and some warm water.
We do our best to portray and describe the colors of our pieces as accurately as possible. We at MoonCity Designs like to always envision the pieces we are selecting and think about all the different style options before purchase. In most cases we know that if we like what we see online and the color, there should be no issue. However, things happen and maybe it was a change of heart or it was a gift and a different color is preferred. Color can be a particular thing so, email us to see what we can do to make it right (please keep in mind all stones vary in size/color and we're happy to accommodate additional pictures for the most accurate description of the color).
If you've shopped for rings online or in person, the ring size will be an easy number to remember. For those who have never shopped for rings, perhaps the ring size will be difficult to recall. We have included a ring size guide at the top of our FAQS page in order to help you figure out what size is best. It is possible you took a guess and this was a gift, please email us and we're happy to help (all pieces are one of a kind and a different size will result in a different finished piece from the original item pictured during purchase).
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